Oliz Watches Warranty & Guarantee

At Oliz Watches, we are committed to providing genuine luxury timepieces at unbeatable prices. As a trusted grey market dealer in Nepal, we offer exceptional value without compromising on authenticity or support. Every watch is 100% authentic, rigorously verified, and backed by our comprehensive seller protections.

Shop with complete confidence — our guarantees eliminate the risks often associated with grey market purchases.

100% Authentic Guaranteed

Every watch sold by Oliz Watches is 100% genuine and original.

  1. Sourced from reliable international channels.

  2. Thoroughly inspected in-house by our specialists (including case, dial, movement, serial numbers, engravings, and overall condition).

  3. Only authentic luxury watches are listed and shipped — counterfeits or replicas are never offered.

If authenticity is ever in question, we stand behind every piece.

3-Year Seller-Protected Warranty

We provide our own robust 3-year seller-backed warranty on all watches purchased from Oliz Watches. This covers mechanical and functional issues to give you long-term peace of mind.

What's Covered:

  • Manufacturing defects in the movement.

  • Abnormal timekeeping (gaining/losing time excessively).

  • Functional repairs needed under normal use.

Warranty Period: 3 full years from the date of purchase (automatic upon sale — no registration required). Service Process: Contact us for approval, ship the watch (we cover return shipping for valid claims if needed), and we'll handle repairs through trusted independent watchmakers in Nepal or internationally. Turnaround is typically 4-8 weeks.

Important Note: This is our seller warranty — it replaces any potential manufacturer warranty, which may not apply to grey market watches (as they are not purchased through authorized channels). We fill that gap with stronger, longer coverage than many competitors.

Unbeatable Prices

Enjoy sharp savings on premium luxury watches — often 20-40% below official retail prices.

  • Transparent pricing with no hidden fees.

  • Full set (box, papers where available) included.

  • Best value in Nepal — if you find the same watch cheaper elsewhere (identical condition), let us know and we'll match or beat it.

Full Refund if Not Authentic

Zero risk for you. If a watch is ever proven not to be 100% authentic (extremely rare due to our verification process), we offer:

  • Full refund of the purchase price + original shipping costs.

  • Free return shipping arranged by us.

  • No questions asked — simply return the watch in original condition within 30 days of delivery (or as soon as the issue is identified).

We take full responsibility so you can buy worry-free.

What Our Warranty Does NOT Cover

To keep things clear, our warranty excludes:

  • External/physical damage (scratches, dents, case, crystal, bracelet, bezel, crown, straps, clasps, etc.).

  • Damage from misuse, accidents, water exposure beyond rated depth, or improper handling.

  • Normal wear and tear.

  • Battery replacement (unless part of a covered movement issue).

  • Damage from third-party servicing without our approval.

  • Cosmetic issues or service related to age/previous wear.

Additional Buyer Protections

  • 30-Day Return Policy for unused/unworn watches (subject to inspection and restocking fees if applicable — see full Return Policy).

  • Damaged/Defective on Arrival: Notify us within 48 hours with photos/videos — we'll replace, repair, or refund at no extra cost.

  • Secure Shopping: Insured shipping, tracked delivery, and signature required.

Questions? Contact our support team at [email protected] or visit our Kathmandu showroom. We're here to help you find the perfect watch with total confidence.

All warranties and policies subject to Oliz Watches terms & conditions. This page last updated March 2026.